FAQs
WHAT TYPES OF PETS DO YOU CATER TO?
We primarily offer products for dogs and cats, but many of our accessories and essentials are suitable for a variety of small pets as well. We’re always expanding — so check back often!
ARE YOUR PRODUCTS SAFE FOR PETS?
Absolutely. We carefully curate our collection to ensure all products are pet-safe, made with non-toxic materials, and tested for quality and durability.
HOW DO I CHOOSE THE RIGHT SIZE FOR MY PET?
Each product page includes a size guide to help you make the perfect choice. If you’re unsure, feel free to contact us and we’ll be happy to help!
DO YOU OFFER GROOMING AND HEALTH CARE PRODUCTS?
Yes! We have a wide selection of grooming tools, shampoos, brushes, and health-related accessories to keep your pet clean, comfortable, and happy.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are typically processed within 1–2 business days. Delivery times vary by location but generally range from 3–7 business days.
WHAT IS YOUR RETURN POLICY?
We offer a 7- or 14-day return policy (based on your actual policy) for unused items in their original packaging. If something isn’t right, we’ll make it right.
DO YOU SHIP INTERNATIONALLY?
At the moment, we [only ship within (your country)] / [offer international shipping to select countries]. Please refer to our shipping policy for full details.
CAN I TRACK MY ORDER?
Yes, once your order is shipped, you’ll receive a tracking number via email to follow your package in real-time.
HOW CAN I CONTACT CUSTOMER SERVICE?
You can reach us via email at cristino.dropships@icloud.com or use the contact form on our website. We’re here to help!
DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?
Yes! Subscribe to our newsletter to get exclusive deals, early access to new products, and special discounts just for our pet-loving community.